How do I reset a password in Microsoft 365?

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Short Answer

Reset a Microsoft 365 password in the admin center under Users > Active users > Reset password. The user then receives a new temporary or manually set password.

Requirements

• Access to the Microsoft 365 admin center
• An administrator role that can reset user passwords
• A secure channel for sharing the new password with the user

Steps

1. Open the Microsoft 365 admin center.
2. Go to Users > Active users.
3. Select the affected user.
4. Select Reset password.
5. Enter a new password or let Microsoft generate one automatically.
6. Share the new password with the user through a secure channel.
7. Check whether the user must create a new password at the next sign-in.

Result

The user can sign in with the new password. Depending on the setting, the user must create a new password at the next sign-in.