How do I create a new shared mailbox?

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Short Answer

Create a shared mailbox in the Microsoft 365 admin center under Teams & groups > Shared mailboxes. Then add the users who are allowed to read and use the mailbox.

Requirements

• Access to the Microsoft 365 admin center
• An administrator role with permissions for Exchange or shared mailboxes
• Name, email address, and user list for the new mailbox

Steps

1. Open the Microsoft 365 admin center.
2. Go to Teams & groups > Shared mailboxes.
3. Select Add a shared mailbox.
4. Enter a display name and the desired email address.
5. Create the mailbox.
6. Add the users who need access to the mailbox.

Result

The new shared mailbox is created and can be used by the authorized users.